In Season 2, Episode 18, "Daughter Day," there are many occurences to different kinds of listening, and things that interfer with listening (the active process of making meaning out of another person's spoken message (216)). During this episode it is bring your daughter to work day. Michael is not thrilled about the idea because he does not like acting "kid" appropriate.
For an example of interference of listening is when Michael is on a business call and a little girl named Sasha(6), that is visiting the office, starts playing with Michael's nick nacks on his desk. He can't seem to focus on listening to his phone conversation because he is unsure what to do about the little girl playing in his room. He just mutters small responses to the person on the phone. This is an example of noise (anything that is disctracting, could be loud noises, hunger, day dreaming, etc (from online discussion of Chapter 7).
An example of selective attention (listening only to what one wants to hear (229)) is when Dwight is reading a book to all the little girls. The book is a very very old book from his ancestors and the kids fond it very boring. Dwight says "Are you listening Sasha?" when he can tell her mind is elsewhere and old respondes when she hears her name.
An example of informational listening (listening to learn something (226)) in this episode is when Michael is showing the kids around the office to give them a better idea of what they do there. He describes some of the way the paper industry works, how their company is a not a manufacturer but a distributer, they don't actually make the paper, they just sell it. The kids are confused by this but very interested in learning. They don't understand why they sell the paper for more then what they bought it for and then continue to call him the "Middle man" and he doesn't like it so she stops informing them.
An example of psuedo listening (using feedback bahaviors to give the false impression that one is listening( 229)) is when Michael is telling Ryan, the temp, to run an errand for him. Michael is giving Ryan instructions on how to do the errand correctly and Ryan is responding quickly with "uh-uh" 'yup" "okay" when he really does not intend to help Michael at all.
An example of empathetic listening (listening in order to experience what another person is thinking or feeling (227)) is when Toby, HR rep, can tell that Michael is down at the end of the day. Toby asks him if he wants to talk about his thoughts. Michael then opens up to Toby about how he wants kids and that it may be too late for him because of his age, and he is not even dating anyone let alone close to be married. Toby listens to what Michael has to say and then gives him other options to have children.
For an example of interference of listening is when Michael is on a business call and a little girl named Sasha(6), that is visiting the office, starts playing with Michael's nick nacks on his desk. He can't seem to focus on listening to his phone conversation because he is unsure what to do about the little girl playing in his room. He just mutters small responses to the person on the phone. This is an example of noise (anything that is disctracting, could be loud noises, hunger, day dreaming, etc (from online discussion of Chapter 7).
An example of selective attention (listening only to what one wants to hear (229)) is when Dwight is reading a book to all the little girls. The book is a very very old book from his ancestors and the kids fond it very boring. Dwight says "Are you listening Sasha?" when he can tell her mind is elsewhere and old respondes when she hears her name.
An example of informational listening (listening to learn something (226)) in this episode is when Michael is showing the kids around the office to give them a better idea of what they do there. He describes some of the way the paper industry works, how their company is a not a manufacturer but a distributer, they don't actually make the paper, they just sell it. The kids are confused by this but very interested in learning. They don't understand why they sell the paper for more then what they bought it for and then continue to call him the "Middle man" and he doesn't like it so she stops informing them.
An example of psuedo listening (using feedback bahaviors to give the false impression that one is listening( 229)) is when Michael is telling Ryan, the temp, to run an errand for him. Michael is giving Ryan instructions on how to do the errand correctly and Ryan is responding quickly with "uh-uh" 'yup" "okay" when he really does not intend to help Michael at all.
An example of empathetic listening (listening in order to experience what another person is thinking or feeling (227)) is when Toby, HR rep, can tell that Michael is down at the end of the day. Toby asks him if he wants to talk about his thoughts. Michael then opens up to Toby about how he wants kids and that it may be too late for him because of his age, and he is not even dating anyone let alone close to be married. Toby listens to what Michael has to say and then gives him other options to have children.
See Notes for Photo N.
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